Shipping policy

Last updated: 12 November 2026

Free tracked delivery

Delivery is free and tracked on every order, to all the countries available at checkout.

Processing time

Orders are processed and dispatched within 1-3 working days (Monday to Friday, excluding public holidays). As soon as your order ships, we'll email you a tracking link.

Delivery time

The estimated delivery time for your address is shown at checkout before you pay. Delivery times are estimates and may occasionally be longer during peak periods or because of carrier or customs delays.

Duties and taxes

Any taxes we collect are shown at checkout. For some destinations outside the European Union, local import duties or taxes may be charged by the carrier or customs on delivery; these are set by your country and are not controlled by us.

Address details

Please check your shipping address carefully before completing your order. If you spot a mistake, email us as soon as possible and we'll do our best to correct it before dispatch.

Late or missing parcels

If your order hasn't arrived within the estimated time, email info@napluma.com with your order number. We'll check with the carrier and, if the parcel is lost, send a replacement or a full refund.

Contact

NapLuma, Via Cesare Giulio Viola 2, 74121 Taranto, Italy. Email: info@napluma.com