Refund policy

Last updated: 12 November 2026

60-day money-back guarantee

Try your Napluma Travel Kit on a real journey. If it isn't for you, contact us within 60 days of delivery and we'll refund the full product price.

How to return an item

1. Email info@napluma.com with your order number and a short note saying you'd like to return it.
2. We'll reply within 2 working days with the return address and instructions.
3. Send the item back with all its parts (pillow, mask, earplugs and case). Please use a tracked service and keep your proof of postage.
4. Once we've received the return, we'll refund you to your original payment method within 14 days.

Unless the item is faulty or we sent the wrong one, the cost of sending it back is paid by you.

Your right to cancel

If you live in the UK or the European Union, you also have a legal right to cancel your order within 14 days of receiving it, without giving a reason. To use it, send us a clear statement (an email to info@napluma.com is enough) within that period. You then have 14 days to send the item back, and we will refund the price you paid, including the original standard delivery charge if any, within 14 days of receiving the item or proof that you've sent it. Our 60-day guarantee is in addition to this right, not instead of it.

Damaged, faulty or wrong item

If your order arrives damaged, faulty or isn't what you ordered, let us know within 14 days of delivery with your order number and a photo. We'll send a replacement or give you a full refund, at no cost to you.

This doesn't affect your statutory rights, including the legal guarantee of conformity for faulty goods.

Contact

NapLuma, Via Cesare Giulio Viola 2, 74121 Taranto, Italy. Email: info@napluma.com