FAQ

The kit

What's in the Napluma Travel Kit?

A 360° memory foam neck pillow, a 3D sleep mask, soft earplugs, a hard carry case and a short guide to resting better while you travel.

Will the pillow fit my neck?

The strap fastens at the front and adjusts, so you can wear it snug for more support or looser for comfort.

Does it work in the car, on coaches and trains?

Yes. It doesn't need a special headrest – it supports your head wherever you sit. In the car, it's for passengers, not the driver.

Is it bulky to carry?

The pillow rolls up and everything fits in the hard case, which slips into a backpack or carry-on.

Will it make me hot?

Memory foam holds some warmth, like any foam pillow. If you run warm, loosen the strap a little or take it off while you're awake.

How do I clean it?

Remove the cover and machine wash it on a gentle cycle. Wipe the foam with a damp cloth – don't put the foam in the washing machine.

It smells a little 'new' – is that normal?

Yes, most memory foam does out of the box. Unroll it and let it air for a day before you travel and the smell fades.

Orders and delivery

Where do you deliver?

Worldwide, and delivery is free and tracked. Prices are shown in your local currency.

How long does delivery take?

Orders ship within 1–3 working days. The estimated delivery time for your country is shown at checkout, and you'll get a tracking link by email once your order ships.

Will I pay customs or import fees?

Depending on your country, local taxes or import fees may apply. Any taxes we collect are shown at checkout.

What if it isn't for me?

You're covered by our 60-day money-back guarantee. Contact us within 60 days of delivery and we'll sort out a full refund. See Shipping & returns for details.

How do I contact you?

Email info@napluma.com or use our contact form.