Shipping
We deliver worldwide, and delivery is free and tracked.
- Orders are processed and shipped within 1–3 working days.
- The estimated delivery time for your address is shown at checkout before you pay.
- Once your order ships, we'll email you a tracking link.
- Depending on your country, local taxes or import fees may apply. Any taxes we collect are shown at checkout.
If your order hasn't arrived within the estimated time, email info@napluma.com with your order number and we'll look into it.
60-day money-back guarantee
Try Napluma on your next trips. If it isn't for you, contact us within 60 days of delivery and we'll give you a full refund of the product price.
How to return
- Email info@napluma.com with your order number.
- We'll reply with the return address and instructions.
- Once we receive the item, we'll refund you to your original payment method.
Damaged or wrong item?
Let us know within 14 days of delivery with a photo and we'll send a replacement or refund you – at no cost to you.
Your statutory consumer rights are not affected.